Photo Credit: Thailand’s Collective Action Coalition against Corruption (CAC)
Bureaucratic red tape and arbitrary decision-making around public services are key conditions that nurture a culture of corruption. Complicated and unclear processes accommodate corrupt practices by creating uncertainties that justify both the demand and supply side of bribery. To effectively mitigate corruption risks, it is essential to improve citizen and private sector feedback to government in public service delivery.
In this regard, Thailand’s Collective Action Coalition against Corruption (CAC) with support from CIPE, developed a platform called “Citizen Feedback” that successfully ran a pilot in autumn of 2017. This platform allows the public to share their opinions on their experience interacting with government service providers, which will ideally lead to a ranking of public offices, similar to TripAdvisor, thus fostering positive competition among agencies.